RETURN & REFUND POLICY

Thank you for shopping with Kylarex, operated by Auronix LLC. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. RETURN PERIOD

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the product must generally be unused, in its original condition, and free from damage caused by use, installation, misuse, or improper handling.

The product should also include all original parts, accessories, hardware, manuals, and packaging when applicable.

2. DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your order as soon as it arrives.

If your patio umbrella or other product arrives damaged, defective, or with missing parts, please contact us as soon as possible and preferably before using or assembling the product.

When contacting us about a damaged or defective item, please provide your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the issue and, depending on the circumstances, may provide a replacement, replacement parts, repair, partial refund, or full refund.

3. WRONG ITEM RECEIVED

If you receive an item that is different from the item you ordered, please contact us before returning the product.

We will review the issue and provide appropriate return or replacement instructions.

4. CHANGE-OF-MIND RETURNS

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the product is unused and meets our return requirements.

For change-of-mind returns, the customer may be responsible for return shipping costs.

Original shipping charges may also be non-refundable.

5. NON-RETURNABLE ITEMS

Returns may not be accepted for products that have been used, installed, altered, or damaged after delivery.

Returns may also be refused for products damaged due to improper assembly, installation, storage, maintenance, misuse, accidents, severe weather, wind, storms, or other circumstances outside our control.

Items marked as final sale or non-returnable at the time of purchase are also not eligible for return unless required by applicable law.

6. RETURN AUTHORIZATION

Please do not send a product back without contacting us first.

To request a return, email us at auronixllc@gmail.com.

Please include your order number, the product you wish to return, the reason for the return, and photographs when applicable.

If your return is approved, we will provide instructions for returning the product.

7. RETURN SHIPPING

For returns caused by a change of mind or customer preference, the customer may be responsible for return shipping costs.

If the return is due to a defective, damaged, or incorrectly shipped product, we will review the circumstances and determine the appropriate return-shipping solution.

We recommend using a trackable shipping service when returning an item.

8. REFUNDS

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used to place the order.

Please allow additional processing time for your bank, credit card company, payment provider, or other financial institution to post the refund to your account.

Original shipping charges may not be refundable depending on the reason for the return.

9. PARTIAL REFUNDS

In certain circumstances, we may offer a partial refund instead of requiring a product to be returned.

For example, a partial refund may be offered for a minor cosmetic issue or another issue that does not materially affect the functionality of the product.

Partial refund amounts are determined on a case-by-case basis.

10. EXCHANGES

We may offer exchanges for defective, damaged, or incorrectly shipped products, subject to product availability.

If a replacement product is unavailable, we may provide another appropriate resolution, such as replacement parts or a refund.

11. ORDER CANCELLATIONS

If you want to cancel an order, please contact us as soon as possible at auronixllc@gmail.com.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may need to follow our return procedure.

12. REFUND DELAYS

If we have confirmed that your refund has been issued but you have not received it, please first check your bank or payment account and allow additional processing time.

If you still have not received your refund, please contact us at auronixllc@gmail.com.

13. UNAUTHORIZED RETURNS

Products returned without contacting us first or without following our return instructions may be delayed or may not be accepted.

Please contact us before sending any product back.

14. POLICY CHANGES

Auronix LLC reserves the right to update or modify this Return & Refund Policy at any time.

Any updated policy will be posted on the Kylarex website.

15. CONTACT US

If you have questions about returns, refunds, damaged products, or your order, please contact us.

Store Name: Kylarex

Company Name: Auronix LLC

Email: auronixllc@gmail.com

Business Address:

Chanakya Cable, TV Network
94 25 Feet Road, Jharoda
Jharoda Majra, Burari
Delhi 110084, India